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One inbox
Everything below goes to this address. Put the tag in your subject line so it reaches the right person faster.
What to write about
[PROPERTY]Posting fees and paymentTransfers, payment proof not accepted, an ad still waiting on review, or a refund. Include the listing URL and the date you transferred.
[AGENT]Agents and agenciesListing as an agent rather than an owner, the verified badge on your shop, or posting a portfolio of properties. Approval is manual, so email is the only route.
[PRO]Store Pro and seller tiersUpgrading, renewing, or founding-cohort questions. Pro is activated by hand once payment is confirmed — there is no self-serve checkout yet.
[ACCOUNT]Account and listing issuesSign-in problems, a listing that will not publish or edit, and account deletion requests.
[REPORT]Report a listing or userUse the Report button on the listing page when you can — it reaches us with the context attached. Email for urgent fraud, with the listing URL.
[SECURITY]Security disclosuresPlease give us a chance to fix an issue before disclosing it publicly.
[PRIVACY]Privacy and data requestsAccess, correction, or deletion of your personal data. The privacy policy lists the full set of rights.
[PRESS]Press and partnershipsMedia enquiries, dealer onboarding, integration proposals, and category launches.
Response times
- Support & account issues: within 2 business days.
- Report a listing: within 24 hours for suspected fraud.
- Press: within 3 business days.
- Security: acknowledged within 48 hours; fix window depends on severity.
Related: Help centre · FAQ · Safety tips.